To cancel your order, please send us a message from your order page and we will assist you.Unfortunately, we cannot cancel the shipping once your order is forwarded to the warehouse.
If you want to add or remove products in a current order, or make a change at shipping address etc. please send us a message from your order page and we will assist you. Unfortunately, we cannot make a change once your order is forwarded to the warehouse.
You can view your order by selecting it in from the list under My Orders after logging in to your profile.
You can view the status of your order by clicking the View button after opening your order. This section contains all relevant details including the order details, address information and the current status of your order (including Awaiting Payment, Payment in Progress, Money Collected and Shipped).
We try to keep our stock list up-to-date. But a product may fall out of stock after you have paid for it. In such a case, we inform you immediately and offer an optimum solution.
We expect our customers to check the products inside the package as soon as the delivery is completed. If there is a problem with the order, such as a missing or damaged product, you should send us a message via the order details page, attaching a photo showing the issue and the label on the package. If you experience a problem with the product after use, please provide a detailed description of the issue and, if possible, include a photo or laboratory test results. It is very important to support complaints about use with a photo, if possible. We forward complaints to the warehouse or supplier, and to our consultant where necessary, and try to resolve them as soon as possible. Unfortunately, we cannot accept complaints about missing or damaged products that are not reported within one week of delivery, nor can we accept claims relating to allergies or incorrect dosages due to use, as we do not know the storage conditions. Please note that the postal label must be provided for all complaints. ***For the claims about Driada: To ensure transparency and resolve issues quickly, clients must record a video of the unpacking process when receiving their order. The video must show: The unopened package from all sides The full opening process Each item being taken out clearly This helps us verify any claims for missing or damaged items. Without video proof, we cannot offer replacements or compensation.
