How can we help?

You can view your order by selecting it in from the list under My Orders after logging in to your profile.

You can edit your address information in My Account > Change My Info after logging in to your profile. Please remember: Your new address information will be displayed in your coming orders. For your older orders, please contact us on time to make the necessary change. **Make sure your shipping address is valid. Otherwise we will not be responsible for undeliverable packages.

We provide a tracking number for each of your packages. We will forward information to you immediately after the warehouse sends us the tracking number.  You will receive an email notification to the address registered to your account. It is the customer's responsibility to track the parcel using the tracking number. We also track every parcel as soon as we receive the tracking number, to avoid any issues and to inform customers if we notice anything unusual. 

You can change the payment method between Bitcoin, Zelle and Bank Transfer anytime. You don't need to place a new order for this. You only need to send us a message from your order page and we will assist you.If you want to change your payment method to Western Union or Money Gram, you need to place a new order. Our system will automatically assign you a collector name. 

Signature may required when delivery. During the pandemic, some postman didn't ask for signature and left the package at the door or in the mailbox, and they're still working the same way. This action is related with the postman and they decide what to do.  Neither we nor the shipper are able to interfere with this process.