How can we help?

Following your payment collection, we immediately forward your order to the relevant warehouses. After that, the postal processes are carried out by the suppliers. It may take some days until your package is shipped out by the warehouse. This time varies by the warehouses. Warehouses decide on shipment days taking into account many factors including the safety and security of your package.

We sincerely apologize for this inconvenience. Unfortunately, packages might occasionally get damaged during transport. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will also need a closer photo showing the damage. We will review the issue and take necessary steps to fix it asap.

We expect our customers to check the products inside the package as soon as the delivery is completed. If there is a problem with the order, such as a missing or damaged product, you should send us a message via the order details page, attaching a photo showing the issue and the label on the package.  If you experience a problem with the product after use, please provide a detailed description of the issue and, if possible, include a photo or laboratory test results. It is very important to support complaints about use with a photo, if possible.  We forward complaints to the warehouse or supplier, and to our consultant where necessary, and try to resolve them as soon as possible.  Unfortunately, we cannot accept complaints about missing or damaged products that are not reported within one week of delivery, nor can we accept claims relating to allergies or incorrect dosages due to use, as we do not know the storage conditions.  Please note that the postal label must be provided for all complaints. ***For the claims about Driada:   To ensure transparency and resolve issues quickly, clients must record a video of the unpacking process when receiving their order.  The video must show: The unopened package from all sides The full opening process Each item being taken out clearly This helps us verify any claims for missing or damaged items. Without video proof, we cannot offer replacements or compensation.           

Most of the Bitcoin payments are instantly confirmed by our system. Some of the payments may need a confirmation from our finance department. We need all the information below: - Transaction-ID, - BTC amount and - BTC wallet address that you made payment to (not yours) We need the payment details because: Our finance department would need the details to be able to verify and confirm your BTC transfer.

Bitcoin is the fastest, easiest and safest way to pay your order. You can do the payment absolutely secure and anonymously online from your computer in seconds. Currency has no value if you can’t use it. But more and more businesses are accepting Bitcoin as a legitimate payment around the world. Microsoft, Dell, some airlines, and even pizza places accept Bitcoin. And in some countries (Australia, for example) Bitcoin is viewed the same as traditional currencies.Now that you know the basics of the price behind Bitcoin, it’s time to actually buy some (if you want to, of course).Step 1: get a Bitcoin walletBefore you buy bitcoins, you’ll need to set up a Bitcoin “wallet”. A Bitcoin “wallet” is just a virtual storage center, just like your physical wallet is what holds your cash and debit and credit cards.There are a few options when it comes to these wallets:A “wallet” made from software that’s stored on your computer’s hard drive.An online wallet offered by companies like Coinbase and Ledger.An offline option that acts like a vault. These use special “keys” that only you have access to, which adds an extra layer of protection for your crypto (this is also called “cold storage,” which I’ll discuss more below).If you’re an everyday user, online services are your best option, as long as you don’t need complete anonymity and don’t mind the long setup procedures. However, some people believe that this erases the point of Bitcoin and its anonymity.If you’re an investor, any of these platforms will work since you likely won’t be regularly spending from your wallet.Now that you understand what a Bitcoin wallet is, you’re probably wondering how you actually find the wallet that’s best for you. Here are some of the most secure wallets:CoinbaseCoinbase is the most widely used online Bitcoin wallet. It’s free, and comes with an easy-to-use app!You can also buy, sell, exchange, and trade bitcoin on Coinbase – making it one of the most user-friendly Bitcoin sites.However, there are a lot of risks with keeping bitcoin on the same site where you buy it, and Coinbase (as well as any other online wallet server) has had a poor track record in the past. But they do offer a more secure option, known as “vault”.ElectrumAccording to US News:Electrum is a popular, free storage option in the Bitcoin community, and is one of the most, if not the most, well-respected desktop storage apps out there.Based on Electrum’s site, this holds true. This one is probably one of the best storage options for investors, since it is software-based, rather than online- providing an extra layer of security.Cold storageFor those who don’t trust the security of wallets, cold storage options allow you to store your bitcoins offline. Some people keep their Bitcoin info on a USB locked in a safe deposit box. Others use a paper wallet, which is simply a document containing all of the data necessary to generate any number of Bitcoin private keys (a secret number that allows bitcoins to be spent).The problem with cold storage is obvious – if your USB drive or paper wallet gets stolen, or you lose it, you have no way of getting your bitcoins back.Step 2: Choose a Bitcoin exchangeAfter you have a wallet, you’ll need to register with a ‘fiat-to-crypto’ exchange. This means a company that accepts regular money in exchange for cryptocurrency such as Bitcoin. In crypto parlance, ‘fiat’ currency is any government-issued money like U.S. Dollars, Euros, or Sterling.When you buy bitcoin from a fiat-to-crypto exchange, the company sells you cryptocurrency from their own reserves. This means that they can set the price and charge a fee for their service. For this reason, fiat-to-crypto exchanges are sometimes referred to as ‘broker exchanges.’ Some examples of reliable trusted, and secure exchanges include:Binance.Coinbase.Coinmama.CEX.io.