How can we help?

You can change the payment method between Bitcoin, Zelle and Bank Transfer anytime. You don't need to place a new order for this. You only need to send us a message from your order page and we will assist you.If you want to change your payment method to Western Union or Money Gram, you need to place a new order. Our system will automatically assign you a collector name. 

You can edit your account information in My Account > Change My Info after logging in to your profile.

Most of the Bitcoin payments are instantly confirmed by our system. Some of the payments may need a confirmation from our finance department. We need all the information below: - Transaction-ID, - BTC amount and - BTC wallet address that you made payment to (not yours) We need the payment details because: Our finance department would need the details to be able to verify and confirm your BTC transfer.

If you have accidentally overpaid, there is no need to worry. The excess amount will be promptly credited to your Roidbazaar account balance. However, due to security protocols, we are unable to refund the overpaid amount directly to the original payment method. Therefore, we kindly advise that you carefully review your payment details before completing your transaction.​

We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.