How can we help?

The order confirmation e-mail contains the necessary information to make a Bitcoin payment. In some cases we give you a manual wallet address for sending your funds. If you use a different wallet address than provided by us, we will not receive your payment and we will not be able to help you to receive your funds back.

1. Visit a local MoneyGram store and send the funds in person.Here you can find the nearest store: MG Agent Location2. Fill out the necessary "Send Money" form. If you need assistance ask the agent.3. Fill out the "Receiver" section with the information in the email sent to you: recipient's name, surname, city and country. No need to fill in any other information.4. Select the transfer option "money in minutes/10 minutes".5. You can pay with cash, a bank debit card or credit card.6. Western Union will charge you a money transfer fee, depending on the amount of money you send.IMPORTANT NOTE:Western Union is designed for people to send money to family and friends. If the agent will ask you, do not tell him that this is for a business of any kind, tell him it is for a family member or friend!Western Union is not supposed to be used for business or goods payments from the internet, if they realize that this is for a business, they will stop the transaction.Do not protect payment with a secret question or secret answer! If you have set a secret question, please inform us about this.7. Once payment has been sent, press make payment button and fill the following payment information:- Money Gram Reference Number (MG REF) (XXXXXXXX).- The amount that has been transferred.- Sender's full name (first name and surname).- City- Currency- Country (from where the money has been wired).- After the information is filled, press the "Payment Notify" button.WARNING:If you are paying in US dollars, then please be aware that the funds must be made available for pick up in US Dollars only. Please notify the agent to transfer money in US dollars, otherwise, the payment could be declined if it's not in the same currency as you transfer. If you are paying in EUR, make sure the funds are available for pick up in EUR. Please notify the agent to transfer money in EUR, otherwise, the payment could be declined if it's not in the same currency as you transfer. The exchange rate of the Western Union is very poor and you will lose money if it will be set in other currency for picking.

To cancel your order, please send us a message from your order page and we will assist you.Unfortunately, we cannot cancel the shipping once your order is forwarded to the warehouse.

Courier shipping option is available for Pharma Grade products only. When you place an order and want to have courier shipment, please send us a message from your order page. We will calculate and inform you about your new total cost.

1- ACCESS ZELLE® Get started by enrolling your email or U.S. mobile number through your mobile banking app or with the Zelle app.2- Pick a person to pay. Enter the preferred email address of the the recipient.3- Choose the amount. Enter the amount to send.Zelle is a fast and safe way to send money through your trusted banking app, or the Zelle app if your bank doesn’t currently offer Zelle. Minimum amount shoul be $50. To pay for your order simply send payment to our payment processor email address which will be supplied on the checkout page when you order.You will then need to provide us your First Name, Last Name and Payment ID/Confirmation number and the amount sent on the checkout form. Once you have done so we will then verify your payment and mark it Payment Received.Approval of payment may take up to 3 business day !