How can we help?

When you enter your order's page, you will see the "pay with bitcoin" button. When you click that you will see a QR code and wallet address details.If you cannot find the Pay with Bitcoin button after placing your order, please send us a Ticket message from your order. We will then assist you with the issue.**Do not forget to enter your payment details after you finish your transaction.

We sincerely apologize for this inconvenience. Unfortunately, shipment mistakes might occasionally happen. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will review the issue and take necessary steps to fix it asap.

You can change your password in My Account > Change My Password after logging in to your profile.

Following your payment collection, we immediately forward your order to the relevant warehouses. After that, the postal processes are carried out by the suppliers. It may take some days until your package is shipped out by the warehouse. This time varies by the warehouses. Warehouses decide on shipment days taking into account many factors including the safety and security of your package.

You can view your order by selecting it in from the list under My Orders after logging in to your profile.