How can we help?

We give you a tracking number for each package. We forward information to you immediately after shippers ship out the package and send us tracking number. You will receive a notification via email registered to your account. Following the parcel after providing the tracking number is customer's responsibility.  We also follow every parcel as soon as we receive tracking numbers until delivery to avoid any issue and informing customer if we see any abnormality. 

You can view the status of your order by clicking the View button after opening your order. This section contains all relevant details including the order details, address information and the current status of your order (including Awaiting Payment, Payment in Progress, Money Collected and Shipped).

Here you can find the nearest store: WU Agent Location3. Fill out the "Receiver" section with the information in the email sent to you: recipient's name, surname, city and country. No need to fill in any other information.5. You can pay with cash, a bank debit card or credit card.IMPORTANT NOTE:Western Union is designed for people to send money to family and friends. If the agent will ask you, do not tell him that this is for a business of any kind, tell him it is for a family member or friend!Western Union is not supposed to be used for business or goods payments from the internet, if they realize that this is for a business, they will stop the transaction.Do not protect payment with a secret question or secret answer! If you have set a secret question, please inform us about this.- Money Transfer Control Number (MTCN) (XXX-XXX-XXXX).- Sender's full name (first name and surname).- Currency- After the information is filled, press the "Payment Notify" button.

If you have accidentally overpaid, there is no need to worry. The excess amount will be promptly credited to your Roidbazaar account balance. However, due to security protocols, we are unable to refund the overpaid amount directly to the original payment method. Therefore, we kindly advise that you carefully review your payment details before completing your transaction.​

We sincerely apologize for this inconvenience. Unfortunately, packages might occasionally get damaged during transport. Please submit us a ticket. We will ask for photos of the packaging showing the details like TN and shipping address. Please make sure that this photo shows ALL of the received items. We will also need a closer photo showing the damage. We will review the issue and take necessary steps to fix it asap.