We expect our customers to check the products inside the package as soon as the delivery is completed.

If there is a problem with the order, such as a missing or damaged product, you should send us a message via the order details page, attaching a photo showing the issue and the label on the package. 

If you experience a problem with the product after use, please provide a detailed description of the issue and, if possible, include a photo or laboratory test results. It is very important to support complaints about use with a photo, if possible. 

We forward complaints to the warehouse or supplier, and to our consultant where necessary, and try to resolve them as soon as possible. 

Unfortunately, we cannot accept complaints about missing or damaged products that are not reported within one week of delivery, nor can we accept claims relating to allergies or incorrect dosages due to use, as we do not know the storage conditions. 

Please note that the postal label must be provided for all complaints.

***For the claims about Driada:

To ensure transparency and resolve issues quickly, clients must record a video of the unpacking process when receiving their order. 
The video must show:
The unopened package from all sides
The full opening process
Each item being taken out clearly
This helps us verify any claims for missing or damaged items. Without video proof, we cannot offer replacements or compensation.