We expect our customers to check the products inside the package as soon as the delivery is completed.

If there is a problem, missing product or damage, etc., they should send us a message from the order detail with a photo showing the problem with the product and the label on the package. 

If you have a problem with the product after use, please describe the problem in detail and, if available, with a photo or laboratory test. For complaints about use, it is very important to support your complaint with a photo if possible. 

We forward complaints to the shipper, supplier and, where necessary, to our consultant and try to resolve them as soon as possible. 

Unfortunately, we cannot accept complaints of missing/damaged products that are not reported within one week of delivery or claims of allergies, under dosage, etc. due to use, as we do not know the storage conditions. 

We would like to inform you that the postal label must be shared for all complaints.