We are working very hard to track packages and to spot any potential problems if possible. Unfortunately, we do not have any control over these 2 stages:

In the following cases, we reship your package once for free, if:

1- Your package is seized by customs, you have an official seizure letter or we are able to check using the tracker status information.
2- Your order is not delivered within the given maximum delivery time, we reship your order once for free if the delivery takes later than 45 days for regular shipment and 25 days for express shipping after tracking number provided.  

** Since the average delivery time of Pharmaqo orders from EU countries is 45 days, it is necessary to wait 60 days for reshipment. 

But, if you receive both packages, we kindly ask our customer to confirm that they will pay 50% of the extra sent package if  both packages arrive safe. Until now all our customers accepted that as a fair offer.

For your information, we are unable to resend an undeliverable order due to address related issues. If the address you provided is not sufficient, couldn't be delivered due to lack of information, delivered to the address provided and get lost / return to the sender, refused by the receiver, or lost if no one available to pick when postal service arrives for delivery, we will not reship. Therefore make sure your postal address is valid, otherwise we will not be responsible for undeliverable packages.

Since we do not ship to nickname, alias or company name, please register with your real name. Otherwise we will not be responsible for undeliverable packages.