How can we help?

Currently, we only accept Bitcoin (BTC). If you make your payment using a different currency like Bitcoin cash or others, we will not receive your payment and we will not be able to help you to receive your funds back.

We expect our customers to check the products inside the package as soon as the delivery is completed. If there is a problem, missing product or damage, etc., they should send us a message from the order detail with a photo showing the problem with the product and the label on the package. If you have a problem with the product after use, please describe the problem in detail and, if available, with a photo or laboratory test. For complaints about use, it is very important to support your complaint with a photo if possible. We forward complaints to the shipper, supplier and, where necessary, to our consultant and try to resolve them as soon as possible. Unfortunately, we cannot accept complaints of missing/damaged products that are not reported within one week of delivery or claims of allergies, under dosage, etc. due to use, as we do not know the storage conditions. We would like to inform you that the postal label must be shared for all complaints.

All ETA’s are calculated after the TN is given to the customer! On average, we receive tracking numbers for 4 - 8 business days after payment confirmation. We regularly reviewing the shipment data and keep this page up-to-date!! We assume that all customers have read and accepted the following information before placing an order.  Thank you for your understanding and cooperation !!   US DOMESTIC SHIPPING (Only to USA) US Domestic deliveries have no delays recently, but sometimes may have up to 1 - 2 weeks US Warehouse 1 (Shipment to Canada available) Products in Stock: XT LABS, ALPHA PHARMA, EMIRATES Average Delivery Time: 7 - 14 days Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   US Warehouse 2 (Shipment to Canada available) Products in Stock: SIXPEX Average Delivery Time: 3 - 7 work days Note: The tracking numbers can be given up to 2 – 4 work days after payment confirmation.   US Warehouse 4 (US Domestic Only) Products in Stock: GROWTHBIO Average Delivery Time: 7 – 15 days Note: The tracking numbers can be given up to 4 - 8 work days after payment confirmation.   US Warehouse 5 (US Domestic Only) Products in Stock: USA PEPTIDES  Average Delivery Time: 3 - 7 work days Note: The tracking numbers can be given up to 2 – 4 work days after payment confirmation.   US Warehouse 6 (US Domestic Only) Products in Stock: ASLAN PHARMA  Average Delivery Time: 3 - 7 work days Note: The tracking numbers can be given up to 2 – 4 work days after payment confirmation.   US Warehouse 7 (US Domestic Only) Products in Stock: PHARMAQO US Average Delivery Time: 3 - 7 work days Note: The tracking numbers can be given up to 2 – 7 work days after payment confirmation. . US Warehouse 8 (US Domestic Only) Products in Stock: BULL PHARMA, OMEGA LABS Average Delivery Time: 7 - 14 work days Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   US Warehouse 10  Products in Stock: XENO LABS (US Domestic Only) Average Delivery Time: 3 - 7 work days Note: The tracking numbers can be given up to 2 – 4 work days after payment confirmation.   US Warehouse 11  Products in Stock: CROWX (US Domestic Only) Average Delivery Time: 7 - 14 days Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   US Warehouse 12  Products in Stock: BETHA PHARMA Average Delivery Time: 7 - 14 days Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   US Warehouse 13 Products in Stock: KASSEL Average Delivery Time: 7 - 14 days Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   ------------------------------------------------ INTERNATIONAL SHIPPING   International Warehouse 1 (Ships to almost worldwide to all countries) Products in Stock: PHARMAQO Average Delivery Time: USA: 17 - 35 work days / Europe and Worldwide : 25 - 45 work days (Except China)  **Pharmaqo Shipping Update: The tracking numbers for the Pharmaqo packages are usually given within 10 - 15 work days after payment confirmation. If your package is already shipped out and it is in transit towards even though the TN is not active in trackers, it will get active once your package arrives to your country, what is usually within 2 weeks after TN was given.   International Warehouse 2 (Ships to almost worldwide to all countries) Products in Stock: PHARMA GRADE Average Delivery Time: Regular: 17 - 35 work days / Courier: 4 - 8 work days (Except Australia and New Zealand)  Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   International Warehouse 3 (Ships to almost worldwide to all countries) Products in Stock: MAGNUS PHARMA, ZPHC, SPECTRUM PHARMA, BALKAN PHARMA, SP LABS Average Delivery Time: EU 2-7 work Days / USA 17 - 35 Work Days / International 5-20 Work Days (Except Australia and New Zealand)  Note: The tracking numbers can be given up to 4 – 8 work days after payment confirmation.   International Warehouse 9 (Ships to almost worldwide to all countries) Products in Stock: ANABOLEX Average Delivery Time: USA: 17-35 work days / Europe and Worldwide: 25-45 work days (Except China) Note: The tracking numbers can be given within 10 - 15 work days after payment confirmation.    ------------------------------------------------ SHIPPING FROM EUROPE   EU Warehouse 5 (ONLY ships EU domestic. Do not ship to USA, Switzerland, Norway, Denmark, Finland, United Kingdom and the Canary Island.) Products in Stock: UNIQUE PHARMA Average Delivery Time: EU Domestic: 4 - 8 work days ** Unique Pharma ships to Ireland but delivery may take 2 weeks after the tracking number given. Due to policy of postal service, tracking status would never shows an update.  Note: The tracking numbers can be given up to 4 - 8 work days after payment confirmation.   EU Warehouse 7 (Ships only to EU Countries ) Products in Stock: DRIADA Average Delivery Time: EU Domestic: 4 days  Note: The tracking numbers can be given up to 4 - 8 work days after payment confirmation.   ------------------------------------------------ SHIPPING FROM UNITED KINGDOM   UK Warehouse 2 (ships UK Domestic, also ships to EU, US and also ships almost worldwide to all countries) Products in Stock: SATAN PHARMA Average Delivery Time: UK domestic: 2 - 6 days / EU: 7 - 12 days / International: 17 - 35 days (Except Australia and New Zealand)  Note: The tracking numbers can be given up to 7 - 10 work days after payment confirmation.   UK Warehouse 4 (ships UK Domestic, also ships to EU, US and also ships almost worldwide to all countries) Products in Stock: INTEX PHARMA Average Delivery Time: UK domestic: 2 - 6 work days / to EU: 7 - 12 work days / International: 17 - 35 work days (Except Australia and New Zealand)  Note: The tracking numbers can be given up to 4 - 8 work days after payment confirmation.   UK Warehouse 5 (ships UK Domestic, also ships to EU, US and also ships almost worldwide to all countries) Products in Stock: HEMI PHARMA Average Delivery Time: UK domestic: 2 - 6 work days / to EU: 7 - 12 work days / International: 17 - 35 work days (Except Australia and New Zealand)  Note: The tracking numbers can be given up to 4 - 8 work days after payment confirmation.   All ETA’s are calculated after the TN is given to the customer! On average, we receive tracking numbers for 4 - 8 business days after payment confirmation. We regularly reviewing the shipment data and keep this page up-to-date!! Thank you for your understanding and cooperation !!  

You can edit your address information in My Account > Change My Info after logging in to your profile. Please remember: Your new address information will be displayed in your coming orders. For your older orders, please contact us on time to make the necessary change. **Make sure your shipping address is valid. Otherwise we will not be responsible for undeliverable packages.

Yes, we reship seized packages %100 once free of charge.In case a package gets seized, you need to send us the seizure letter or the seizure should be clearly understandable from the tracking status.Please also check "For Which Countries Do You Have A Reship Guarantee?" article.RoidBazaar can't be held responsible for an undelivered package if you provided an incorrect, incomplete or fake name or address.