How can we help?

We expect our customers to check the products inside the package as soon as the delivery is completed. If there is a problem, missing product or damage, etc., they should send us a message from the order detail with a photo showing the problem with the product and the label on the package. If you have a problem with the product after use, please describe the problem in detail and, if available, with a photo or laboratory test. For complaints about use, it is very important to support your complaint with a photo if possible. We forward complaints to the shipper, supplier and, where necessary, to our consultant and try to resolve them as soon as possible. Unfortunately, we cannot accept complaints of missing/damaged products that are not reported within one week of delivery or claims of allergies, under dosage, etc. due to use, as we do not know the storage conditions. We would like to inform you that the postal label must be shared for all complaints.

You can view the status of your order by clicking the View button after opening your order. This section contains all relevant details including the order details, address information and the current status of your order (including Awaiting Payment, Payment in Progress, Money Collected and Shipped).

Currently, we only accept Bitcoin (BTC). If you make your payment using a different currency like Bitcoin cash or others, we will not receive your payment and we will not be able to help you to receive your funds back.

1. Visit a local MoneyGram store and send the funds in person.Here you can find the nearest store: MG Agent Location2. Fill out the necessary "Send Money" form. If you need assistance ask the agent.3. Fill out the "Receiver" section with the information in the email sent to you: recipient's name, surname, city and country. No need to fill in any other information.4. Select the transfer option "money in minutes/10 minutes".5. You can pay with cash, a bank debit card or credit card.6. Western Union will charge you a money transfer fee, depending on the amount of money you send.IMPORTANT NOTE:Western Union is designed for people to send money to family and friends. If the agent will ask you, do not tell him that this is for a business of any kind, tell him it is for a family member or friend!Western Union is not supposed to be used for business or goods payments from the internet, if they realize that this is for a business, they will stop the transaction.Do not protect payment with a secret question or secret answer! If you have set a secret question, please inform us about this.7. Once payment has been sent, press make payment button and fill the following payment information:- Money Gram Reference Number (MG REF) (XXXXXXXX).- The amount that has been transferred.- Sender's full name (first name and surname).- City- Currency- Country (from where the money has been wired).- After the information is filled, press the "Payment Notify" button.WARNING:If you are paying in US dollars, then please be aware that the funds must be made available for pick up in US Dollars only. Please notify the agent to transfer money in US dollars, otherwise, the payment could be declined if it's not in the same currency as you transfer. If you are paying in EUR, make sure the funds are available for pick up in EUR. Please notify the agent to transfer money in EUR, otherwise, the payment could be declined if it's not in the same currency as you transfer. The exchange rate of the Western Union is very poor and you will lose money if it will be set in other currency for picking.

We will send you a confirmation e-mail when your payment is collected. Please always check your Spam folder because our e-mails might sometimes go there.